LADWP Board Approves Resolution to Halt Utility Shutoffs Through 2026
Commissioners voted Tuesday to pause disconnections and promote savings programs after customers reported bills exceeding $1,400.
By Lauren Bello ·
The Los Angeles Department of Water and Power Board of Commissioners approved a resolution on Tuesday to address rising utility costs for local residents.
The measure directs the utility to prevent service disconnections for customers with overdue balances through the end of 2026. It also instructs LADWP to provide regular data on water and power usage to the public and to update electric rate information more frequently.
The board urged the department to expand public awareness of its emergency reduction and bill management initiatives. Specific efforts include promoting the Level Pay program and increasing access to the money-saving thermostat controller program, which offers financial incentives for reducing strain on the power grid during peak times.
Customer frustration drove the vote, with many citing astronomical bills following summer heat waves. Krista Parry, a local resident, reported a recent bill of $1,400, more than double her previous invoice. "My stomach dropped, and I immediately called LADWP," Parry said, noting that the charge strained her household budget. The utility subsequently placed her on a payment plan.
Micah Reed attended the board meeting in person to demand an independent audit and changes to charging practices during the hottest months. Reed launched a Change.org petition titled "Cap the Heat Tax" after receiving a $3,300 bill.
Mayor Karen Bass had called for an independent audit of LADWP rates on Monday. In a statement, she noted that Angelenos are opening bills they did not expect and cannot afford. "I have reviewed the board resolution and we can do more," the mayor said.
Allan Marks, the board president, stated that he hopes to commit to an independent audit within the next two years, though the board did not vote on ordering one during Tuesday's session.
